We’ve tapped into NERETA’s nationwide professional network.
Talk about experience!
The Mid-Atlantic Alliance for Performance Excellence (MAAPE) is a Baldrige-based Awards Program that serves Pennsylvania, New Jersey, and Delaware. MAAPE is a 501c(3) nonprofit corporation that helps organizations from all sectors to improve their performance and outcomes, including productivity, workforce engagement, competitiveness, and customer and stakeholder satisfaction. Bob has served as CEO since January 2011. Bob has served the organization in a number of different roles: Realizing that Pennsylvania needed a state program to serve as a launch point for organizations that wanted to ramp up to the national program, he was a member of the original group of individuals that brought KAPE into existence. He served on the original Board of Directors, eventually chairing the Board for two years. Bob has been actively involved with the larger Baldrige community for more than twenty years serving in a variety of corporate, state, and local Baldrige-based programs. Prior to his involvement with KAPE and now MAAPE, Bob worked for the Dana Corporation for 18 years, where he led Baldrige related initiatives for the Commercial Vehicle Systems Division. He was also responsible for transferring best practices across the division, which included plants in the U.S. and Canada.
HCAP is a national organization of SEIU unions and healthcare employers who are partnering in support of developing innovative career pathways and quality healthcare career education models. He also serves as a Vice President for the H-CAP Education Association, a related organization comprised of a network of industry-based healthcare training partnerships. Daniel has extensive experience working with healthcare industry partners and the public workforce system, coordinating a variety of federal and state grants designed to provide upskilling and on-the-job training opportunities for healthcare workers. Previously, he served as Assistant Director, Field Services and Labor Management Consultant at the 1199SEIU Training and Employment Funds in New York City, the largest industry-based healthcare training fund in the country. In these capacities, he worked with healthcare workers, the labor union 1199SEIU, and the major organized voluntary not-for-profit hospitals in New York City, facilitating joint labor management teams on issues related to workforce development and quality/process improvement. initiatives. Daniel is also a doctoral candidate in Social Policy at Columbia University. His work on group-based disparities has been published in Social Research, Dissent, the Journal of Intergroup Relations, the Hamline Journal of Law and Public Policy and the Journal of Sociology and Social Welfare.
Glenna Crooks, Ph.D. Sagelife
Glenna Crooks, Ph.D., is a strategist and trusted counsel to government and business leaders. An Appointee of President Ronald Reagan, she was responsible for a $70 billion portfolio of health programs. At Merck&Co, Inc., her policy group was named best in the Fortune 500. Promoted to global vice-president of Merck’s Vaccine Business, tripled sales to more than a $1 billion in under three years. As Founder/CEO of Strategic Health Policy International, Inc. she solves tough health care problems and is known as a “one-woman think tank” with a talent for “organizing chaos.” She is the author of several books, a policy fellow at university centers and the recipient of numerous awards, including the highest award in public health, the Surgeon General’s Medallion. She is a mu shin Zen artist, donating her works to support children’s special needs.
A practitioner of compassionate capitalism with 27 successful years in business and over 20 years leading highly effective organizations in healthcare consumer products, medical device, professional services, revenue cycle and information technology. Having broad exposure to multiple industry segments, Dave began his healthcare career at Johnson and Johnson where he became one of the youngest CIOs within the J&J family of companies leading him to be instrumental in the J&J dot-com investment and integration of Global Healthcare Exchange as the Director of Global Technology Services. There he met and was captivated by Ross Perot and became involved with the Perot Systems Healthcare organization in a Human Capital leadership role focused on designing, deploying and leading the Healthcare Academy. A veteran and college to career development program responsible for hiring hundreds of veterans and transitioning them into successful careers in the various nonclinical roles internationally. Dave successfully repeated the veteran hiring model as the VP of Human Capital with MedSynergies a physician services company providing revenue cycle, human capital and physician engagement services to over ten thousand physicians nationally. Upon finalizing the sale and integration of MedSynergies to Optum in 2016, Dave went on to pursue a “calling” and cofounded ImPowerQ Associates. An organizational development firm with a focus on healthcare employers and healthcare experienced mid-enlisted veteran talent. Through ImPowerQ and with the support of the VA and the DOL Heroes to Healthcare was born on veterans day 2017. At a recent veteran event, a special operations army medic he hired straight out of Afghanistan in 2008, was quoted saying “Considering all that Dave has done for so many veterans, it would take but a short phone call for him to have a literal army on his front lawn in support of him. He loved us when nobody else in the corporate world even wanted to know us. So don’t mess with him!” ImPowerQ creates the much needed positive disruption while being an inspiration to work with. Dave’s belief that love should be a key leadership principle and only through establishing common PURPOSE will organizations unlock the capacity that exists to attain real business success. It is what makes his approach attractive and profound while at the same time being extremely effective and fun. Dave is the recipient of countless awards. Serves on advisory boards at SMU, UT Dallas, and Midwestern State however what he is most interested in is to empower people to do great things.
Dr. Moore is an accomplished and results-oriented Managing Director at KPMG with a strong record of overseeing and improving federal and state education, social programs, and workforce development programs. Dr. Moore has over 25 years of proven skills in project management, labor economics, education, social program and labor policy, research and survey methodology, analysis of regulations, quantitative research, and data analysis. Prior to KPMG, Dr. Moore was the Senior Vice President for IMPAQ International where he worked on evaluating and providing technical assistance to education, social programs, and workforce development programs in several states across the nation. He is the former the Deputy Assistant Secretary in the US Department of Labor’s Office of the Assistance Secretary for Policy. As the Deputy Assistance Secretary, Dr. Moore provided advice and assistance to the Secretary, Deputy Secretary, and departmental leadership on matters of policy development, regulations, and legislation focused on improving the lives of workers, retirees and their families. Dr. Moore is the former Deputy Commissioner for New Jersey Department of Labor and the former Deputy Director and Chief Economist for the District of Columbia Department of Employment Services. In these roles, Dr. Moore provided oversight for the state’s social and workforce development programs. He has served on numerous boards and commissions and initiated several innovative workforce development programs to advance training and re-employment services and improve responsiveness to the business community.
Stephanie Norling has been Managing Director of Communities of Excellence 2026 since 2014. After graduating with a BA in Anthropology from Tufts University in 1999, Stephanie joined the Institute for Healthcare Improvement in Boston as a Project Coordinator. After moving to San Diego in 2001, she worked for 12 years at the San Diego Zoo and Safari Park, first in the Operations Department and later taking a lead role in the Elephant Department at the San Diego Zoo Safari Park. In 2012 Stephanie graduated from the University of San Diego with a Master’s in Business Administration and a Certificate in Nonprofit Management. Stephanie is an active member of her community, with volunteering history at Father Joe’s Villages, the House of Denmark, the San Diego Zoo, and many others. In 2017, Stephanie completed her third year as a National Baldrige Examiner.
Jane was nominated by President Barack Obama to join Secretary of Labor Hilda L. Solis’ leadership team at the Department of Labor in April 2009. Confirmed as Assistant Secretary for Employment and Training on June 19, 2009, she led the Employment and Training Administration (ETA) in its mission to design and deliver high-quality training and employment programs for our nation’s workers. Prior to her appointment, Jane served as Executive Director of the New Jersey Commission on Higher Education and Senior Advisor to Governor Jon S. Corzine. Jane served for nearly a decade as Senior Policy Advisor for Massachusetts Senator Edward M. Kennedy. Jane began her career as a teacher in the Boston and Philadelphia public schools and later as a field researcher at Temple University’s Center for Research in Human Development and Education. She received her BA in Education from Boston College, and an M.Ed in Reading from Arcadia University.
Charles Victor Pollack, Jr., M.A., M.D., FACEP, FAAEM, FAHA, FESC, FCPP
In 2015, Dr. Charles Pollack assumed multiple roles at Thomas Jefferson University in Philadelphia, Pennsylvania: Associate Provost for Innovation in Education, Thomas Jefferson University; Director, Jefferson Institute of Emerging Health Professions; Associate Dean for CME and Strategic Partner Alliances, Thomas Jefferson University; and, Professor and Senior Advisor for Interdisciplinary Research and Clinical Trials, Department of Emergency Medicine,
Sidney Kimmel Medical College of Thomas Jefferson University. From 2001-2015, Dr. Pollack was Professor of Emergency Medicine at the Perelman School of
Medicine of the University of Pennsylvania and served as Chairman of Emergency Medicine at Pennsylvania Hospital in Philadelphia. From 1992-2001, Dr. Pollack served in various positions in the Department of Emergency Medicine at Maricopa Medical Center in Phoenix, Arizona, an urban, tertiary care teaching hospital affiliated with the Medical College of the University of Arizona and the Mayo Graduate School of Medicine. He was Research Director from 1994 to 2000, and he chaired the department from 1997 to 2001. From 2000 through mid-2001, Dr. Pollack was also Director of Emergency Medicine at Arizona Heart Hospital. He graduated summa cum laude from Emory University in 1980 with bachelor’s degrees in history and chemistry and with a master’s degree in the history of science and medicine, and was elected to Phi Beta Kappa. Dr. Pollack earned his medical degree from Tulane University School of Medicine and is a member of Alpha Omega Alpha. Dr. Pollack has long been active in teaching and clinical research and is an international leader in emergency medicine. He is the only physician to have received the American College of Emergency Physicians’ highest national awards in both teaching and research; he also received the national teaching award from the Council of Emergency Medicine Residency Directors. He is the only US emergency physician to be elected a Fellow of the European Society of Cardiology. His primary research interests are in the management of thrombosis, both arterial (especially acute coronary syndrome) and venous (deep venous thrombosis and pulmonary embolism), reversal of anticoagulation, infectious disease emergencies, and treatment of pain. Dr. Pollack leads The Lambert Center for the Study of Medicinal Cannabis and Hemp at Thomas Jefferson University. The Center, which he founded in May 2016, is the only comprehensive academic resource for education, research, and practice around the use of
medicinal cannabinoids to be housed in a US health sciences university. Dr. Pollack has written more than 500 original research articles, chapters, and abstracts, and serves on the editorial boards of several journals and on the steering committees of multiple national and international trials. He is the principal investigator on multiple ongoing trials, studies, and registries. Dr. Pollack also lectures widely on many varied topics in emergency medicine. He is a strong advocate for entrepreneurism and innovation in healthcare and is involved in multiple telehealth initiatives. He is a founding Board member of the Hospital Quality Foundation, a non-for-profit education and research organization dedicated to improvement in the quality of care provided to patients in the hospital and at transition back to the outpatient setting.
Marcia Proto is a skilled leader, facilitator and fundraiser within the healthcare industry. She is currently the Executive Director for the Connecticut League for Nursing and the Connecticut Center for Nursing Workforce. Marcia is passionate about the need to educate those in CT about the positive impact of highly skilled nurses on improving the health of Connecticut residents. She continues to inform non-nursing stakeholders the importance of maintaining and expanding the capacity of our schools & programs of nursing to meet the emerging employment needs across the continuum of care. She is proud that CLN is championing initiatives and programs to address creating a diverse and sustainable nursing workforce in Connecticut. She has positioned the CLN as a leader in offering online education on a statewide and national basis in the areas of: * RN Re-entry into Practice, and * The Development of Adjunct Clinical Faculty andMarcia embraces the “Servant-Leadership” Philosophy. Servant-Leadership is a practical philosophy which supports people who choose to serve first, and then lead as a way of expanding service to individuals and institutions. Servant-leadership encourages collaboration, trust, foresight, listening, and the ethical use of power and empowerment. Marcia serves on the: * Advisory Council for the Connecticut Nursing Collaborative- Action Coalition; * Served on the Board of Directors at MidState Medical Center for 8 years, two as Vice president & was the chairperson of the Patient Care Quality and Safety Committee of the Board; and * Represented MidState Medical Center at the Hartford Health Care System level on the System Wide Quality Committee and Information Technology Workgroup.
Since joingin Oxford Economics in 2015, Mike has worked on several projects focusing on industry and workforce analysis, with a particular focus on Pennsylvania. He has been conducting research on regional and state labor market since 2006. Prior to working at Oxford Economics, Mike worked as an economist for the Bureau of Economic Analysis and before that at the Center for Labor Market studies at Northeastern University. Mike hold a masters degree in economic and Bachelors degree in economics, both from Northeastern University in Boston.
Executive Director, Workcred
Dr. Roy Swift is currently the executive director of Workcred and served as the chief workforce development officer at the American National Standards Institute (ANSI). His previous position at ANSI was the senior director of personnel credentialing accreditation programs. Prior to ANSI, he was a consultant to educational, certification, licensure and health care organizations. From 1993-1998, he was executive director of the National Board for Certification in Occupational Therapy (NBCOT). This appointment followed a 28-year career in the United States Army Medical Department. In his last position, he was chief of the Army Medical Specialist Corps in the Army Surgeon General’s Office with policy responsibility for Army occupational therapists, physical therapists, dietitians, and physician assistants throughout the world. He has served on many national committees, non-profit Boards of Directors, and federal and state government advisory committees. He has served as chair of the Assembly of Review Committee Chairs of the former Council on Allied Health Education and Accreditation of the American Medical Association; chair of the American Occupational Therapy Association Accreditation Committee (Academic Accreditation); and on the Secretary of the Department of Veterans Affairs Advisory Committee for Certification. Dr. Swift recently served on an Institute of Medicine of the National Academies Panel dealing with Provision of Mental Health Counseling Services under TRICARE, and a planning committee for the future of Allied Health Practice. In addition, Dr. Swift recently chaired an international working group within the International Accreditation Forum (IAF) to recognize personnel certifications among member countries through the development of multilateral recognition arrangements. He is also active on working groups related to personnel credentialing in the International Organizational for Standardization (ISO) in Geneva, Switzerland, and is a guest lecturer at the University of Geneva on credentialing. Dr. Swift holds a B.S. in occupational therapy from the University of Kansas, an M.S. Ed. from the University of Southern California, and a Ph.D. in continuing and vocational education with an emphasis in continuing competency in the professions from the University of Wisconsin-Madison. He has also successfully completed the University of Chicago’s three-week management development course.